Tuesday, 8 December 2009

Vonage + Mac SoftPhone client = fail

I have been having a heck of a time getting Vonage's SoftPhone client to run on my MacBook Pro. The service itself appears to work however the person at the other end can not hear anything I say nor can I hear anything they say. So, while I work with Vonage to troubleshoot the issue I decided it was time to find a work-around. Enter CounterPath X-Lite.

ConterPath is the vendor who develops the softphone client for Vonage however while parusing their website I found X-Lite 4 Beta and thought it would be worth a try. A quick download later and a perusal of Google for the settings I was up and running in about 15 seconds.

The very first thing I noticed was that the user interface is far more intuitive than the Vonage download not to mention much cleaner and more pleasing to the eye.

Here are the settings I used to get the service to work:

I've made several test calls with this tool so far and they have all be crystal clear. I think we have found a winner / replacement!

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